Advanced Communication Skills – 2 Day Workshop
November 18 @ 8:00 am - December 10 @ 5:00 pm
Who it is for
Registered healthcare staff who have completed Foundation Level Communication Skills (or equivalent) and are involved in complex and challenging conversations, such as breaking bad news. This workshop is designed to enhance participants’ ability to manage difficult communication situations. In some circumstances, staff in supportive or assistive roles may also be considered where appropriate.
What to expect
A two-day interactive and immersive workshop designed to develop healthcare professionals’ communication skills for complex and challenging conversations with patients, relatives, and colleagues. The workshop builds on foundation-level communication skills knowledge.
Day 1 (9am to 4:30pm): (Maximum group size: 10 participants)
- Advanced communication theory, including breaking bad news and transactional analysis
- Preparation for Day 2 role play
- Creating a safe and supportive learning environment
Day 2 (9am to 4:30pm):
- Small group work (maximum of 5 participants per group)
- Facilitated role play situations, supported by professional role players
- Participants choose their own situations to work on, based on real practice challenges
- Opportunities for practice, structured feedback, and reflective learning
- Exploration of self-awareness and the importance of personal wellbeing when managing difficult conversations
This course is aligned with the ACCEND Framework , supporting the development of core capabilities for high-quality, person-centred cancer care.
Core Capabilities Covered: 1.1, 1.2, 1.3, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8, 4.10,
4.11, 4.12, 4.14, 4.15, 5.2, 6.1, 6.12, 6.13, 10.3, 10.5, 10.6 & 11.7
Prices
Cost of £450. University Hospitals Plymouth staff places will be funded by the Trust.
Date and place
18 and 19 November – Market Hall, Plymouth.
9 and 10 December – Market Hall, Plymouth
Request a place
To request a place on our course, please complete the relevant booking request form above.
